304 Privacy Policy — Our Commitment to Protecting Your Data
This Privacy Policy explains how the 304 platform collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority, and we operate with full transparency in how we handle your data.
Effective date: 1 January 2026. By using the 304 platform, you agree to this privacy policy.
What Information Do We Collect from You?
304 collects various types of information to provide Malaysian users with a secure, seamless, and relevant experience. Collection is limited to what is strictly necessary for platform operations.
Full name, email address, phone number, date of birth, and login credentials provided during registration. This information is used to verify your identity and manage your account.
Transaction details in MYR (RM), deposit and withdrawal methods used, and transaction history. We do not directly store credit or debit card information.
Device type, operating system, web browser, IP address, and language settings. This information helps us optimise the platform display for both mobile and desktop.
Pages visited, games played, session duration, and interaction patterns on the platform. This data is used to improve the overall user experience.
How Is This Information Used?
All information collected by 304 is used for legitimate and specific purposes. We do not use user data for anything unrelated to the provision of platform services.
- Account management: Handles registration, identity verification, login, and user account settings management.
- Transaction processing: Securely verifying and recording deposits and withdrawals in Malaysian Ringgit (RM).
- Platform improvement: Analysing usage patterns to improve the performance, design, and functionality of the 304 platform.
- Service communications: Sending important notifications related to your account, transactions, or policy updates.
- Security and fraud prevention: Detecting and preventing suspicious or unauthorised activity on the platform.
- Legal compliance: To comply with applicable laws and regulations in Malaysia when required.
Cookies & Tracking — What You Need to Know
The 304 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies: Temporary cookies that expire when you close your browser. Used to maintain your login session during active use.
- Persistent cookies: Stored on your device for a longer period to remember your preferences and settings.
- Functional cookies: Enables certain features to function correctly, including language preferences and interface settings.
- Analytics cookies: Collecting aggregated data on how users interact with the platform for improvement purposes.
You can manage your cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the platform.
Data Storage, Security and Third-Party Sharing
Data Security & Storage
304 applies strict technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is protected by SSL encryption.
User data is stored on secure servers with strict access controls. Retention periods are aligned with operational needs and applicable legal requirements. Data that is no longer needed will be securely deleted in accordance with established procedures.
Third-Party Sharing
304 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. That said, we may share information in the following limited circumstances:
- Approved payment processors for securely completing MYR transactions
- Technical service providers that support platform operations under strict confidentiality agreements
- Legal authorities where required under Malaysian law
- In the event of a business merger or acquisition, with reasonable prior notice to users
Your Rights as a User and How to Contact Us
User Privacy Rights
As a 304 platform user, you have the following rights regarding your personal data:
- Right to Access
- You have the right to request a copy of the personal information we hold about you. Requests can be made through our customer support channels.
- Right to Rectification
- If any information we hold is inaccurate or out of date, you have the right to request a prompt correction. You can also update certain details directly through your account settings.
- Right to Erasure
- Under certain circumstances, you have the right to request the deletion of your personal data. Such requests are subject to applicable legal obligations and operational requirements.
- Right to Withdraw Consent
- You may withdraw your consent to certain data processing at any time, though doing so may affect your ability to use some platform features.
Privacy Policy Updates
304 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or technological developments. Users will be notified of any significant changes via platform notifications or email.
We encourage you to review this page periodically to stay informed about how we handle your personal information.
Contact Privacy SupportFor any enquiries related to data privacy or to submit a request concerning your rights, please contact us at: [email protected]